Shipping & Returns


Shipping

When you place an order, please allow 1-2 business days for your order to be prepared and dispatched.

Once your order is dispatched, it will generally take 1-3 business days to arrive for Australian Metro citiesĀ (excluding WA, NT and Regional areas which can take up to 12 business days).

Naqsh isĀ not providing shipping services to locations outside of Australia currently.

Returns Policy

You may return incorrect or defective items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Please note that we do not accept returns on account of change of mind. Goods being returned must be unused and have original packaging.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

All items are checked for faults before they are dispatched to customers.

Items that are damaged by you or which have undergone general wear and tear are not considered to be faulty and are not eligible for replacement or refund.

If you need to return an item, please email us at customercare@naqsh.com.au with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.